Help Desk Specialist

Application instructions for this and all current OPB employment opportunities are available at OPB's careers page.

About OPB

OPB is a leader in public media, serving diverse communities of the Northwest with fact-based, in-depth news and information about politics, the environment, science, arts, history, and cultures; business, education and more. Powered by the generous support of members, OPB seeks out a variety of voices in our communities and lifts up authentic stories of the people, places, events and issues of the region, providing context and a deeper understanding. OPB’s independent journalism and programs are available at opb.org, on OPB Radio and OPB TV. Follow us on Instagram, YouTube and Facebook.

The Opportunity

We are hiring a new help desk technician that will be an integral part of the team, supported by the virtual tech bar. This Help Desk Specialist will provide technical support to both local and remote users across the organization. The role requires 3–5 years of help desk experience and proficiency with Adobe products at an administrative level, as well as familiarity with FTP, Office 365, Active Directory, Entra, Intune, Jamf, password management systems, and multi-factor authentication. The ideal candidate will also have a positive attitude to support users during stressful technical issues.

Position Summary

This Help Desk Specialist provides support to local and remote users of OPB’s technological assts. Candidate will be responsible for onboarding and off-boarding users, ordering computer equipment and peripherals and managing user software licenses as well as providing consistent support for user issues via a ticketing system, email and messaging applications. Candidate should demonstrate organization by prioritizing issues with help from leadership as well as creating documentation for basic processes to support other members of the technology team.

Areas of Responsibility

85% Provide Technologi