ITS Help Desk Specialist

Category: Information Technologies

Department: Information & Technology Services

Status: Full-Time

Schedule: Days + On-Call

Description: At Wallowa Memorial Hospital and Medical Clinics, we value compassion, respect and integrity in all that we do. As a member of our team, you can expect a fulfilling career alongside like-minded professionals who are dedicated to delivering premier care to the residents of Wallowa County.

We treat every employee like a valued member of the family and offer an exciting opportunity to contribute to a nationally recognized, world-class healthcare facility. Wallowa Memorial has been named one of the Top 20 Critical Access Hospitals in the nation and honored as a Top Place to Work in Healthcare for 6 consecutive years.

JOB SUMMARY

The ITS Help Desk Specialist serves as the first point of contact for physicians, clinic and hospital staff in need of technical assistance. This position is responsible for diagnosing and resolving hardware, software, network and peripheral issues via phone, email, remote access or in person. The ideal candidate is a problem-solver with excellent communication skills, capable of prioritizing multiple tasks in a fast-paced, professional healthcare environment. The role is critical in supporting daily operations and maintaining continuity of care through reliable IT systems.

Responsibilities Include

• Provide first-level support for computer hardware, software, network, printer and peripheral issues
• Troubleshoot and resolve problems using remote desktop tools or in-person assistance
• Respond to helpdesk tickets and document issues and solutions in the tracking system
• Escalate unresolved issues to appropriate ITS personnel when necessary
• Set up, configure and install workstations, printers, phones and related equipment
• Educate users on proper use of technology tools and software applications
• Maintain confidentiality and security of sensitive ho