IT Support Tech I - FT - ONSITE Only

Time Type

Full time Hours per Pay Period:

80 Shift:

Varied Minimum:

$23.59 USD Maximum:

$35.02 USD(This represents the rate for an individual with significant experience in this job) Department:

Computer Operations Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description

IT Support Technician I Serves a crucial role as the initial contact in providing tier 1 technical support and assistance to all hospital staff, working onsite and remote, supporting the ongoing operation of IT systems, and resolving issues efficiently. Performs shift duties, system maintenance tasks, and other computer operation jobs.

IT Support Tech I will work directly with the Service Desk team members to resolve issues within the team prior to escalation if possible. POSITION SUMMARY

Serves a crucial role as the initial contact in providing tier 1 technical support and assistance to all hospital staff, working onsite and remote, supporting the ongoing operation of IT systems, and resolving issues efficiently. Performs shift duties, system maintenance tasks, and other computer operation jobs.

IT Support Tech I will work directly with the Service Desk team members to resolve issues within the team prior to escalation if possible.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Provides first line response for users requiring assistance with IS equipment and systems and assists users with initial troubleshooting
• Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
• Inputs, assigns, and tracks work orders and support tickets
• M