Technical Support Representative - Temporary

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do:

Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning and provides industry-leading benefits and location amenities with unmatched opportunities for career growth.

Our team is fearless in the pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today. This position is to work in a 24x7 call center. Therefore, it is imperative that candidates are up front in the interview process regarding any schedule restrictions that might keep them from working any day of the week, or time of day. NOTE: Schedules are based on the needs of the business, and with acceptance of this role, the candidate agrees to that awareness. This contract position comes with development opportunities which may lead to transitioning to a permanent role based on performance. The day-to-day:

The position of Trusted Connections Front Line Care Agent involves supporting customers who use our public Wi-Fi, VoIP, and TV services worldwide. This support encompasses billing and account related inquiries in addition to assisting users with resolving technical challenges.

Duties include:* Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or