Help Desk Analyst II - DoD

INNOVIM is seeking a Help Desk Analyst to support the NISSC II contract. Your career at INNOVIM enables NISSC to fulfill its mission to “provide classified communications and processing for Command and Control (C2) capability in organizational work centers at NISSC sites.” As a member of our team, you will support corporate and customer mission to provide world-class IT services and support that connects systems and users across NORAD in the areas of software development/maintenance, network services, cyber security, systems administration, and other mission-critical areas.

Description of Duties

The Help Desk Analyst supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Location: Cheyenne Mountain Space Force Station, Colorado

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Top Secret with SCI Eligibility

Shift: Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

Position Closes: 7/10/26

The candidate will

• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment.
• Recall and service messages, as well as monitoring systems to maintain continuous system availability.
• Perform log analysis; error detection; fau...