Entry Level IT Support Specialist

Commercial Printing, Mailing, and Warehousing Company seeking to hire an IT Specialist. We are looking for an entry-level IT professional to provide technical support and help maintain the organization’s day-to-day technology operations. This role will assist with troubleshooting hardware, software, network, and user-access issues across multiple departments. The ideal candidate is highly motivated, detail-oriented, organized, and eager to learn, with the ability to manage priorities, communicate effectively, and stay on target with timelines in a fast-paced environment.

A local candidate is preferred. Remote work is currently not available.

JOB RESPONSIBILITIES

• Serves as a point-of-contact for troubleshooting hardware, software, and PC related problems.
• Log service tickets in Help Desk system and track time.
• Performs general administration duties such as creating and managing Users, Groups, and Permissions.
• Ability to troubleshoot hardware and software problems related to desktop computers and printers.
• Provides phone support to users running Windows 11 and Microsoft Office (Word/Excel/Outlook) and customer specific software.
• Install and configure new workstations.
• Working knowledge and understanding of TCP/IP network environment, general networking concepts and troubleshooting.
• Familiarity with general repair and maintenance of laser printers and peripherals.
• Must possess the ability to manage roll outs of desktops and laptops and follow up set up procedures.

REQUIREMENTS

* Experience installing Windows 11 and Microsoft Office Software including Outlook configuration. * Experience with macOS. * Experience with creating user accounts in a Hybrid Entra and Active Directory environment. * 2+ years in information technology industry and or related certification (CompTIA. Microsoft, etc.). * Takes the initiative to understand technology and how it may impact helpdesk requests. * Able to organize and prioritize assigned duties. *...