Desktop Support Specialist - Help Desk

Starting Hourly Rate: $26.46 an hour. Rate of pay depends on qualifications.

Job Description

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JOB SUMMARY

The Desktop Support Specialist is responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, mobile devices, hardware, software, and computer peripherals. May assist customers via remote access, phone, or in person. This position will also maintain and troubleshoot Audio/Video equipment and coordinate support with related A/V vendors. Supervises Help Desk team members with escalated incident and service requests. The Desktop Support Specialist is also responsible for taking lead on projects and service requests between departments and vendors.

ESSENTIAL FUNCTIONS

• Provides technical support for Information Services customers employing a number of technical troubleshooting skills.
• Installs, configures, and troubleshoots personal computer hardware and mobile device components including motherboards, disk drives, RAM expansion cards, and microprocessors.
• Coordinates with help desk staff in support of the end user hardware and software issues.
• Creates, updates, and installs hard drive images on personal computers and Laptops in order to meet user’s needs.
• Installs and configures software components including operating systems and client applications.
• Configures and troubleshoots network interface devices ensuring proper network connectivity.
• Installs, configures, and maintains stand alone and networked printers.
• Coordinates with network staff in maintenance and installation of network cabling infrastructure.
• Coordinates with systems administrators to resolve software and security rights issues.
• Documents, maintains, tags, inventories, upgrades, or replaces hardware and software systems.
• Assists Client Services Supervisor with coordinating team members, departments and vendors to deliver service requests on time and on budget.
• Creates documentation for projects t...