Traveling Digital Front End (DFE) & Network Support Technician

Position Overview

We are seeking a technically skilled and highly motivated Digital Front End (DFE) & Network Support Technician to join our field service team.

This position supports the installation, configuration, troubleshooting, and maintenance of Digital Front End systems, production servers, network infrastructure, and workflow software used in high-volume digital printing environments.

This is not a traditional help desk or office IT position. The successful candidate will work directly with industrial digital printing equipment, production servers, network switches, RIP software, print workflows, and customer IT departments.

The position requires extensive travel throughout the United States and occasional international travel. Candidates must be comfortable working independently, troubleshooting complex systems under pressure, and working directly with customers, engineers, technicians, and equipment manufacturers.

Education Requirements

A minimum one-year technical degree or certificate in Computer Networking, Information Technology, Network Administration, Computer Systems, or an equivalent technical field is required.

Equivalent military technical training or directly related professional experience may be considered.

Primary Responsibilities

The DFE & Network Support Technician will be responsible for

• Installing and configuring Digital Front End systems for production digital printing equipment.
• Installing, configuring, and troubleshooting Windows and Linux-based servers and workstations.
• Configuring network interfaces, static IP addresses, subnet masks, gateways, VLANs, and routing requirements.
• Troubleshooting communication between digital presses, DFE servers, RIP systems, workflow servers, and customer networks.
• Configuring and troubleshooting managed Ethernet switches.
• Diagnosing TCP/IP communication issues using tools such as ping, traceroute, ARP tables, interface statistics, and packet-level troubleshooting...