Tier 1 Help Desk Technician

### Join Our Tech Team as an IT Support Specialist

*Location: Las Cruces, NM with Occasional Travel | Department: Information Technology*

*Hourly Pay: $18.00- $23.00 | Schedule: Monday – Friday, 8:00 AM – 5:00 PM*

*Closing Date: Open Until Filled*

Are you a tech-savvy problem-solver with a passion for helping people? Do you have an eye for organization and a knack for troubleshooting?

If you're nodding along, we have the perfect role for you at Tresco!

We’re seeking an energetic, detail-oriented IT Support Specialist who thrives in a fast-paced environment. You’ll be the first line of tech defense—supporting our users, solving problems, and helping our systems run smoother than ever.

### What You’ll Be Doing:

Tech Hero on the Front Lines

: Provide end-user support, resolve tech issues, and collaborate with Level 2 support for those trickier challenges.

Software + Hardware Whisperer

: Install software, manage cloud computer provisioning, and keep our devices humming.

Inventory Extraordinaire

: Track, manage, and organize IT equipment and consumables with precision.

Cable Commander

: Keep our cables tidy and workspaces efficient.

IT Road Warrior

: Travel as needed to support remote teams and equipment.

Ticketing Titan

: Triage and respond to IT tickets promptly, escalating where necessary.

Knowledge Contributor

: Help build user guides, document policies, and participate in IT audits.

Budget Brainstormer

: Provide insight on IT support expenses for budget planning.

Security Sidekick

: Support cybersecurity practices and vendor coordination.

### What We’re Looking For:

High School Diploma or GED required; Associate degree in Computer Technology preferred.

Minimum 6 months of experience in a related IT support role.

CompTIA A+ and/or Security+ preferred (or willing to obtain within 6 months of hire).

Strong communication skills and a customer-service-firs