IT SUPPORT ANALYST- 1728

JOB SUMMARY

IT Support Analyst is responsible for first-line triaging and prioritizing all Information Technology service requests within a healthcare provider system. IT Support Analyst is responsible for providing direct support to end-users of computers, printers, mobile devices, and related peripherals. The analyst will test, diagnose, document, repair, and replace devices as necessary. The technician may also be assigned to provide technical support to organizational projects that require the relocation or deployment of computing resources.

ESSENTIAL VALUES-BASED, LEADERSHIP AND MANAGEMENT COMPETENCIES

Demonstrates competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital

• Servant Leadership: Demonstrates competence in serving others and prioritizing their needs.
• Excellence: Demonstrates competence in striving for the highest quality in all aspects of work.
• Respect: Demonstrates competence in respecting others and valuing their contributions.
• Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity.
• Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare.
• Community: Demonstrates competence in fostering a sense of community and collaboration.
• Education: Demonstrates competence in promoting continuous learning and development.

ESSENTIAL FUNCTIONS

• Create service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
• Verify end-user credentials before providing or resetting access to applications and systems.
• Maintain, troubleshoot, and repair computer systems, including printers and other peripherals.
• Provide direct user support on-site and in the field.
• Evaluate user business needs and recommend appropriate hardware solutions. Diagnose errors or t