Technical Support Analyst IT Help Desk Healthcare

Southwest Care Center employees can answer yes to these 3 questions

1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve the underserved in your community?

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities.

Southwest Care Center is currently seeking an experienced temporary Technical Support Analyst II. This is a temporary position with NO benefits that supports all SCC locations in Santa Fe and Albuquerque; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed.

Position Details

Under the supervision of the Director of IT, the Technical Support Analyst II is tasked with providing comprehensive support and maintenance for software, hardware, and peripherals within the organization's desktop computing environment. The responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and related equipment to ensure optimal workstation performance. Furthermore, this role involves troubleshooting technical issues promptly and accurately, whether in person, via telephone, or through email. Providing end-user assistance as needed is also a key aspect of this position.

Position responsibilities include but not limited to

Perform onsite analysis, diagnosis, and resolution of complex workstation problems for end users. Recommend and implement corrective solutions, including offsite repair for remote users as needed. Deliver required desktop service levels by installi...