Senior IT Support Technician (NMDOJ #1025)

Posting Details

Under the leadership of Attorney General Raúl Torrez, the New Mexico Department of Justice (NMDOJ) serves as the chief legal authority for the state of New Mexico. The NMDOJ works to ensure that the rule of law is upheld, and the rights of all citizens are protected.

The NMDOJ works to protect every community in New Mexico and empower vulnerable populations. We believe in giving a voice to those who may feel unheard, an effort that ensures everyone's rights are recognized and respected.

As a valued New Mexico Department of Justice employee, you will receive a hiring bonus of forty (40) hours of leave at your start date to be used at any time. This is in addition to standard leave accrual for employees.

This posting is used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Why does the job exist?

This position exists to ensure the reliable operation of the Department's technology environment by providing advanced technical support to end users and maintaining critical Information Technology (IT) systems. Serving as the primary point of contact for hardware, software, network, and system issues, the Senior IT Support Technician diagnoses and resolves technical problems to minimize disruptions and ensure employees can perform their duties effectively.

The position is essential to maintaining the efficiency, security, and stability of the Department's technology infrastructure through timely problem resolution, preventative maintenance, equipment deployment, and responsive customer support. By resolving issues at the earliest possible stage, this position reduces system downtime, enhances the user experience, and improves organizational productivity.

As a key member of the IT team, this position also triages complex support requests and escalates specialized issues when necessary, allowing higher-level technical staff to focus on strategic initiatives w...