Sr IT Support Engineer

About The Opportunity

-------------------------

This Sr IT Support Engineer position is located in Chicago, IL 60614 of the United States.

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, is seeking a Sr IT Support Engineer, with strong backend engineering experience supporting enterprise endpoint management platforms. This role focuses on device lifecycle management, imaging support, application packaging, patching, and platform data analysis using Microsoft Configuration Manager (SCCM), Jamf, and Microsoft Intune. The ideal candidate has hands-on experience supporting Windows and macOS environments at scale, particularly in classroom, lab, or shared-device environments.

You will play a crucial role in provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Help concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.

How You Will Make An Impact

-------------------------------

* Perform SCCM device object management, including device imports, reimports, collections, and variable assignment * Provide basic image troubleshooting, including: + Boot disk failures + System clock and BIOS/UEFI issues + Driver-related imaging errors * Support Ticket Management and respond to service tickets, performing basic troubleshooting and administrative tasks * App Packaging, test, and deploy applications for Windows and macOS environments * Execute monthly patch deployments for classroom and lab systems to ensure security and stability * Support backend administration of Microsoft Configuration Manager (SCCM), Jamf Pro, and Microsoft Intune * Manage driver imports and updates within SCCM to support new and existing hardware * Collect and analyze basic metr...