Quality Assurance Administrator

Location

Candidate must reside in Georgia. This is a remote position supporting operation in Lee, Thomas, Dougherty, and Chatham Counties. About Us

The Columbus Organization is a group of caring professionals whose mission is to assist individuals at risk and with complex care needs remain in the least restrictive environment of their choice while improving their quality of life through coordinated services and supports. With a person-centered planning & thinking approach, it is our vision to be recognized as an organization that transforms individuals’ lives and provides families the peace of mind in knowing their loved one has a voice and a valued role in their community. Summary of position

The Quality Assurance Administrator (QAA) is responsible for overseeing, monitoring, and ensuring the quality of Case Management services in compliance with federal Medicaid regulations, state policies, and contractual requirements.

This role ensures quality through auditing, data analysis, corrective action management, participant and family engagement, and continuous quality improvement initiatives. The QAA provides direct oversight of service documentation, performance audits, participant satisfaction efforts, complaint resolution, and the development and monitoring of corrective action plans.

The QAA collaborates closely with program leadership, supervisors, and frontline teams to identify risks, address deficiencies, and strengthen overall service delivery. Essential Functions* Quality Assurance Oversight

* Oversee and implement the agency’s Quality Assurance and Continuous Quality Improvement (CQI) program for care coordination services.

* Conduct routine reviews of support plans and/or electronic case records using approved tools to verify completeness, documentation integrity, clinical appropriateness, and regulatory compliance.

* Coaches Field Care Coordinators directly on documentation gaps.

* Submits finalized s