Journeyman Computer Support Specialist / IT Help Desk Specialist

Company Description

TechSilo is a mission-focused provider of engineering capabilities and technical solutions for customers in the U.S. national security and defense communities

We assist our Clients’ success by rapidly designing, developing, and integrating cutting-edge applications and engineering solutions for their most complex challenges. We thrive on difficult but live on practicality. Often, simple approaches solve the most difficult of problems.

Job Description

TechSilo is hiring two Journeyman Computer Support Specialists / IT Help Desk Specialists to provide on-site IT help desk and Tier II technical support for a federal customer in Washington, DC. You'll support Windows, macOS, and mobile environments, working alongside Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams. These are contingent positions based on contract award expected in early August. Selected candidate resumes will be included with our proposal to the government.

Location

• Primary site: Congressional Budget Office, Ford House Office Building, 4th Floor, 2nd and D Streets SW, Washington, DC 20515
• Occasional travel to customer facilities in Manassas, VA and Ashburn, VA

Schedule

• Full-time, approximately 40 hours/week, 8:30 AM – 5:00 PM, Monday–Friday
• Occasional after-hours support for outages or emergencies

What You'll Do

• Provide Tier II support for Windows, macOS, and mobile devices; image, deploy, and configure endpoints per approved security baselines
• Deploy and maintain configuration baselines using endpoint management tools (Ivanti EPM, KACE, Microsoft Intune, JAMF, or equivalent)
• Administer Microsoft Entra ID and Active Directory, including account provisioning, group policy, and identity lifecycle management
• Support MFA, secure remote connectivity, and macOS/iOS enrollment, configuration profiles, and FileVault management
• Diagnose complex authentication, connectivity, and endpoint issues using Windo...