Help Desk Specialist

Overview

Join our dynamic IT support team as a Help Desk Specialist and become the first point of contact for technical assistance within our organization! This energetic role empowers you to troubleshoot, resolve, and escalate a wide range of hardware, software, and network issues, ensuring our staff stays productive and connected. You'll play a vital role in maintaining our IT infrastructure, supporting end-users with exceptional customer service, and contributing to a seamless technological environment. If you thrive in fast-paced settings and enjoy solving complex problems with enthusiasm, this is the perfect opportunity to elevate your IT career!

Duties

• Provide technical support to end-users via phone, email, and remote tools, addressing issues related to hardware, software, and network connectivity
• Troubleshoot equipment problems including computers, mobile devices, printers, and peripherals to restore optimal operation quickly
• Assist with software troubleshooting across operating systems such as Windows, macOS, and Linux, ensuring smooth application performance
• Manage user accounts and permissions using Active Directory and other identity management tools
• Support network troubleshooting efforts involving LAN/WAN connections, TCP/IP configurations, DNS settings, VPN access, firewalls, and Meraki devices
• Maintain customer support ticket systems like ServiceNow or BMC Remedy by documenting issues clearly and tracking resolution progress
• Collaborate with IT teams on infrastructure maintenance tasks including computer management via SCCM or GPO policies and server administration for Windows Server environments
• Conduct analysis of recurring issues to identify root causes and recommend improvements for better system stability
• Assist in managing IT assets such as hardware inventory updates and deployment using tools like Jira or other asset management platforms

Requirements

* Proven experience in technical support or IT support r...