IT Help Desk Specialist / Journeyman Computer Support Specialist

IT Help Desk Specialist / Journeyman Computer Support Specialist

Location

Washington, DC Work Arrangement: On-site Schedule: Full-time, Monday–Friday, 8:30 a.m.–5:00 p.m.; occasional after-hours support may be required for outages or emergencies Position Type: Contract Openings: 2 Travel: Occasional local support may be required in Manassas, VA and Ashburn, VA. No travel reimbursement is anticipated.

Position Summary

Alkanna is seeking two experienced IT Help Desk Specialists / Journeyman Computer Support Specialists to support a federal legislative branch client in Washington, DC. These positions will provide advanced front-line IT support for agency staff, including endpoint deployment, hardware and software troubleshooting, mobile device support, identity and access troubleshooting, ticket management, imaging, patching, documentation, and coordination with engineering, network, cloud, and cybersecurity teams.

Primary Responsibilities

The IT Help Desk Specialist will

• Provide timely technical support to agency staff for personal computers, mobile devices, peripherals, conference room technology, employee hardware, and software systems.
• Manage, triage, document, update, and resolve support requests through the help desk ticketing system.
• Troubleshoot complex hardware, software, authentication, connectivity, and endpoint performance issues.
• Prepare, image, configure, deploy, refresh, and recover Windows, macOS, iOS, and mobile endpoint devices.
• Support endpoint management and automation platforms such as Microsoft Intune, JAMF, KACE, Ivanti, or equivalent tools.
• Support identity and access management, including Microsoft Entra ID / Active Directory, MFA, role-based access controls, and AWS-integrated identity solutions.
• Analyze logs and diagnostic data using tools such as Windows Event Viewer, macOS Console, endpoint logs, and monitoring platforms.
• Support patch management, vu...