IT Support Technician

Description

Job Summary

The IT Support Technician is responsible for end-user support and systems administration across clinic locations. Working as part of a small IT team under the general supervision of the IT Manager, this position maintains daily operations across a mixed on-premises and cloud-based environment, encompassing Microsoft 365, Active Directory, Windows Server infrastructure, endpoint management, identity, and access, cloud backup, networking, and unified communications. This role is a key contributor to a reliable, secure, and compliant technology environment supporting clinical and administrative staff., and includes quarterly on-site office hours at each UCHC location.

Requirements

Required Qualifications

• Associate degree in Computer Science
• 2 years’ of hands-on IT support experience in a Windows environment
• Experience administering Microsoft 365 services
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance

Preferred Qualifications

• Bachelor’s degree in Computer Science
• Relevant certifications such as Microsoft MS-900, MD-102, AZ-900, SC-900; CompTIA A+, Network+, Security+; or equivalent
• 3 years’ hands-on IT support experience in a multi-site or healthcare environment
• Experience with ticking systems, remote desktop, and VOIP phone systems

Equivalent combination of relevant education and experience may be considered in lieu of required qualifications if directly related to the functions and body of knowledge required to successfully perform the job.

Knowledge, Skills, and Abilities

· Working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and on-premises file share administration. · Proficient in the administration of Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune, Entra ID).

* Proficient in supporting peripheral hardware including printers, document scanners, and label printers in an operational environment....