IT Support Technician

IT Support Technician

About the Role

We are seeking an experienced, detail-oriented Computer Service Technician to deliver hands-on end-user support and maintain computer systems and network infrastructure. This is a technical, client-facing role that requires both strong diagnostic skills and the ability to communicate clearly with non-technical users. The ideal candidate takes ownership of issues from first contact through resolution and holds themselves to a high standard of documentation and follow-through.

Responsibilities

End-User Support

• Serve as the primary point of contact for hardware and software support requests for multiple clients and environments.
• Diagnose and resolve issues related to email hosting, email clients, printing, malware/virus infections, OS updates, internet connectivity, network, hardware, and application errors
• Educate end-users on proper computer use, security best practices, and self-service solutions to reduce repeat incidents

Hardware & Software

• Set up, configure, and deploy workstations, laptops, printers, and peripheral devices
• Install, update, and troubleshoot operating systems (Windows 10/11, macOS) and business software applications
• Perform hardware repairs including component replacement (RAM, storage drives, power supplies, displays)
• Maintain an accurate inventory of hardware assets and spare parts

Networking

• Configure and troubleshoot wired and wireless networks, routers, switches, and access points
• Assist with network connectivity issues including DNS, DHCP, VPN, and IP configuration
• Support basic network security tasks including firewall rules and access controls

System Maintenance & Security

• Manage antivirus, endpoint protection, and software patch cycles across all devices
• Perform routine system audits to identify vulnerabilities, outdated software, or failing hardware
• Ensure compliance with data privacy policies and internal security standards
• Maintain detailed, accurate records of all service events, repairs, and configurations in the ticketing system

Required Qualifications

• 2+ years of hands-on experience as a computer technician, IT support, or help desk role
• CompTIA A+ certification required; Network+, Cloud+ or Security+ strongly preferred
• Demonstrated experience troubleshooting Windows 10/11 in a professional environment
• Working knowledge of TCP/IP networking, Wi-Fi configuration, and common network hardware
• Experience with Microsoft 365 and related software.
• Ability to lift and carry equipment up to 50 lbs. and work in varied physical environments (server rooms, under desks, etc.)

Preferred Qualifications

• Experience with help desk and service tickets.
• Familiarity with remote support tools (Connectwise, Radmin VPN, RDP)
• macOS support experience
• Basic scripting knowledge (PowerShell or batch) for automation tasks

Key Competencies

• Technical diagnostic ability — Methodically isolates root causes rather than applying surface-level fixes
• Clear communication — Explains technical issues in plain language to non-technical users without condescension
• Documentation discipline — Consistently logs all work with enough detail to be useful for future reference and billing purposes
• Time management — Prioritizes competing service requests effectively under pressure
• Customer focus — Treats end-users with patience and professionalism at all times

About Masra Tech

Since 2005, Masra Tech has provided reliable, personal IT support to small and mid-sized businesses and home users across Southern California. We started with a simple idea: small businesses deserve corporate-level IT support without corporate-level pricing or cookie-cutter packages. Nearly 20 years later, that hasn’t changed. We get to know each client, recommend only what they actually need, and do the work with integrity and no shortcuts.

For our technicians, that means real relationships with the people you support, a wide variety of environments (offices, homes, and remote), and a team that values doing the job right over doing it fast. Our team holds certifications across CompTIA, Microsoft, Apple, and more, and we support our techs in continuing to build their skills.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits

• Paid time off
• Professional development assistance
• Retirement plan

Application Question(s)

* Do you have a reliable vehicle for Field visits, Drivers license, insurance, and a clean DMV record?

Experience

* IT support / help desk / computer repair: 2 years (Required)

Language

* English (Required)

License/Certification

* CompTIA A+ or higher (Required)

Work Location: In person