IT Support Technician

Job Description

Marvis Technology is listed as the company associated with this IT Support Technician job description draft. The role focuses on providing technical assistance, troubleshooting computer and software issues, and helping maintain reliable IT systems for users.

The ideal candidate will have a practical understanding of computer hardware, operating systems, networking fundamentals, and customer support. This position requires strong problem-solving skills, clear communication, and the ability to resolve technical issues efficiently while documenting support activities.

Responsibilities

• Provide technical support for computer hardware, software, printers, and other IT equipment.
• Diagnose and troubleshoot operating system, application, and connectivity issues.
• Install, configure, and maintain computers, peripherals, and approved software.
• Assist users with account access, password resets, and basic permissions.
• Troubleshoot network connectivity, Wi-Fi, VPN, and common workplace technology issues.
• Respond to support requests through phone, email, remote assistance, or a ticketing system.
• Document technical problems, troubleshooting steps, and resolutions.
• Escalate complex incidents to senior IT personnel or external service providers.
• Perform routine equipment maintenance and approved software updates.
• Assist with workstation setup and onboarding for new employees.
• Follow IT security policies and established data protection procedures.
• Maintain accurate inventory records for IT equipment when required.

Requirements

• Experience in IT support, technical support, help desk services, or a related role.
• Basic knowledge of Windows operating systems and computer hardware.
• Understanding of networking fundamentals, including TCP/IP, DNS, Wi-Fi, and VPNs.
• Familiarity with installing software and configuring computer equipment.
• Strong troubleshooting and customer service skills.
• Clear written and verbal communication.
• Ability to prioritize support requests and manage multiple tasks.
• Attention to detail and willingness to learn new technologies.

Preferred Skills

• Familiarity with Microsoft 365 and common business applications.
• Experience with IT ticketing systems and remote support tools.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Understanding of endpoint protection, patch management, and cybersecurity fundamentals.
• Experience supporting printers, mobile devices, and workplace peripherals.
• CompTIA A+, Network+, or other relevant IT certifications.

About the Company

Marvis Technology is the company named for this draft. Confirm its official business identity, services, and company profile before publishing specific claims about its operations.

Benefits

Potential benefits may include health insurance, paid time off, retirement plan options, and professional development opportunities. Include only benefits confirmed by the employer.

Compensation

The proposed annual salary range is $48,000–$65,000, depending on experience, technical skills, and job responsibilities. Confirm the actual pay range and applicable pay-transparency requirements before publishing.

Pay: $48,000.00 - $65,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person