Help Desk Technician (1-3 Years Experience)

Position Summary

The IT Help Desk Technician provides day-to-day technical support to employees and helps maintain the company’s computers, mobile devices, printers, software, network connectivity, and other technology systems. This position serves as a primary point of contact for employees experiencing technical issues and is responsible for troubleshooting problems promptly and professionally.

The ideal candidate is dependable, organized, service-oriented, and comfortable supporting employees with varying levels of technical experience. This position requires the ability to prioritize multiple requests and provide support both in person and remotely to employees at various company locations.

Essential Duties and Responsibilities

• Provide Tier 1 and Tier 2 technical support to employees by phone, email, remote access, and in person.
• Troubleshoot computer hardware, software, printer, scanner, network, Wi-Fi, and connectivity issues.
• Set up, configure, maintain, and troubleshoot desktop computers, laptops, monitors, printers, tablets, and mobile devices.
• Create, modify, and disable user accounts and system access based on authorized requests.
• Assist with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and related applications.
• Assist employees with password resets, account lockouts, email issues, and multi-factor authentication.
• Install approved software, updates, patches, and hardware.
• Prepare computers, phones, email accounts, and system access for new employees.
• Complete IT offboarding procedures when employees leave the company, including disabling access and recovering company equipment.
• Maintain accurate inventory records for computers, phones, tablets, printers, and other IT equipment.
• Document technical issues, troubleshooting performed, and resolutions.
• Escalate complex technical problems to the appropriate IT personnel or outside vendor.
• Coordinate with third-party technology, software, internet, telephone, and equipment vendors when necessary.
• Assist with network connectivity and basic troubleshooting at company offices and operational locations.
• Help maintain company cybersecurity practices, including password security, phishing awareness, antivirus protection, and access controls.
• Identify recurring technical problems and recommend improvements.
• Maintain confidentiality and protect sensitive employee, financial, operational, and company information.
• Assist with technology projects, equipment replacements, system upgrades, and new-location setups.
• Provide basic employee training and instructions for company technology and software.
• Travel to other company locations as needed to install equipment or resolve technical issues.
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• 1–3 years of IT help desk, desktop support, or related technical support experience preferred.
• Working knowledge of Windows computers and Microsoft 365.
• Experience troubleshooting computers, printers, mobile devices, and common office technology.
• Basic understanding of networking, Wi-Fi, TCP/IP, VPNs, and internet connectivity.
• Ability to troubleshoot problems logically and independently.
• Strong customer-service and communication skills.
• Ability to explain technical information clearly to non-technical employees.
• Ability to manage multiple support requests and prioritize urgent issues.
• Strong organizational skills and attention to detail.
• Valid California driver's license and ability to travel to company locations as needed.

Preferred Qualifications

• Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, Microsoft, or similar certification.
• Experience with Microsoft 365 administration.
• Experience with Active Directory and/or Microsoft Entra ID.
• Experience with remote-support and help-desk ticketing systems.
• Experience supporting mobile devices, tablets, and multi-location operations.
• Experience working in transportation, logistics, fleet, or similar operational environments is a plus.

Knowledge, Skills, and Abilities

The successful candidate should demonstrate strong troubleshooting and problem-solving skills, excellent customer service, good written and verbal communication, and the ability to work effectively with employees at all levels of the organization.

The position requires discretion when handling confidential company and employee information and the ability to work independently while knowing when an issue should be escalated.

Physical Requirements

The employee must be able to work at a computer for extended periods, move and install computer equipment, work underneath desks or in equipment areas when necessary, and occasionally lift and carry computer or technology equipment weighing up to approximately 40 pounds.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

This position is primarily office-based in Bakersfield, California, with occasional travel to other company facilities as operational needs require. Some technical issues may require support outside normal business hours.

Equal Employment Opportunity

The Company is an equal opportunity employer and considers qualified applicants for employment without regard to protected characteristics in accordance with applicable federal, state, and local law.

Pay: $21.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Experience

* IT Support: 1 year (Required)

Work Location: In person