IT Support Technician

Description

We are seeking an IT Support Technician to provide hands-on technical support for both onsite and remote users. This role is responsible for responding to support requests, preparing and deploying workstations and mobile devices, and ensuring end users receive timely, professional technical assistance. The ideal candidate is customer-focused, technically curious, and comfortable working in a fast-paced support environment.

This position is in-office and will work from our Rancho Cucamonga, CA location.

Key Responsibilities

• Provide Tier 1 and Tier 2 help desk support via in-person, phone and email, escalating issues as needed
• Set up and support user workspaces, including computers, phones, and peripherals
• Configure, stage, deploy, and support end-user devices, including:
• Laptops and desktops
• IP phones
• Mobile devices
• Maintain accurate documentation and IT asset records
• Manage IT inventory, including receiving, staging, deploying, and processing equipment returns
• Assist with deployment of network and other IT equipment
• Provide end-user training and basic technical guidance
• We are seeking an IT Support Technician to provide hands-on technical support for both onsite and remote users. This role is responsible for responding to support requests, preparing

Requirements: * Experience providing office IT support and troubleshooting * High School diploma/GED, required, Associate’s or Bachelor’s degree in an IT-related field preferred (or equivalent experience) * Experience supporting remote users * Strong desire to learn new technologies and skills * Experience with Microsoft Business Central is a plus * Server and network experience is a plus * Structured cabling experience is a plus * Strong technical troubleshooting skills * Ability to communicate clearly and professionally via phone and email * Excellent customer service mindset * Strong organizational and time management skills * Ability to prioritize tasks and work...