IT Support Specialist I

Country

United States of America

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State / County

California

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City

Paramount

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Division

Wyman Gordon

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Company

Wyman Gordon Division

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Function

Information Technology

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Workplace Type

On-Site

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Position type

Full Time

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Opportunity ID

23017

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Job Description

Summary

The Client Technology Analyst I provide first level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department.

Essential Responsibilities

Provide help desk support via telephone, in person and remote assistance to employees.

Install, modify, and repair computer hardware and software.

Provide services related to and troubleshoot hardware, software and phone problems.

Document all support interactions in the service desk application.

Monitor open Help Desk ticket requests, dispatches, and follows up with escalated IT personnel to ensure they are addressed in a timely manner.

Assist in end user training as needed.

Assist other IT employees in support of problem resolution or product implementation.

Diagnose and resolve technical hardware and software issues.

Pick-up, deploying and maintenance of hardware sometimes up to 35lbs

Active Directory management

Mobile Device Management

Must be able to maintain a clean and organized workspace

Must be able to travel between offices in the southern California area

Knowledge and Training

Experience with PCs, printers, networking and Microsoft operating systems including, knowledge of Active Directory administration functions, Windows 7/10 operating...