IT Help Desk

We are looking for someone with

-ServiceNow Ticketing experience

-Work in a break/fix environment

-Strong soft skills, and in person IT support experience

-Prior role with PC imaging experience, Auto pilot is the current tool being used

-Ability to work onsite full time

Duties: - Provide technical support and troubleshooting assistance to end-users via phone, email, and remote tools - Assist with the setup and configuration of hardware, software, and peripherals - Troubleshoot and resolve issues related to VPN connectivity, Windows operating systems, Mac OS, and desktop applications - Log all support requests and resolutions in the ticketing system (ServiceNow or Remedy) - Collaborate with other IT teams to escalate and resolve complex issues - Ensure timely resolution of technical problems to minimize downtime and maximize user productivity - Provide excellent customer service by effectively communicating technical solutions to non-technical users

Qualifications

• Associate's degree in computer related field or equivalent training required
• 2-4 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Job Type: Full-time

Pay: $25.00 - $33.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person