IT Support Technician - II 4yrs Experience

Job Overview

We are seeking a proactive and skilled IT Support Technician - II to join our dynamic technology team. In this role, you will be the frontline problem solver, providing expert technical support to ensure seamless operation of IT systems across the organization. Your expertise will help maintain a robust IT infrastructure, troubleshoot equipment and software issues, and deliver exceptional customer service to end-users. This position offers an exciting opportunity to work with cutting-edge technology and contribute to a fast-paced environment that values innovation and teamwork.

Key Responsibilities

- IT support for the US based users of the Ringmetall Group.

- Implementation of the global Ringmetall group IT strategy.

- Administration of network systems, Windows systems and Microsoft cloud services.

- Manage and prioritize submitted tickets.

- Perform In-depth diagnostics, troubleshooting, and root cause analysis on escalated issues. Implement permanent fixes or workarounds.

- Selection, procurement and support of hardware and software components.

- Manage device imaging, software deployment, and patching of endpoints.

- Manage network equipment; deployment, patching, and troubleshooting.

- Close coordination and management of external service providers.

- Preparation of IT and system documentation.

- Training of users in existing and new applications.

- Independent assumption of IT projects and creation of solution concepts.

- Ensuring IT security while considering data protection requirements.

Education

A high school diploma or GED is required; Completed training as an IT specialist or computer science degree

Experience

- Professional experience in the IT environment, focus on Microsoft technologies.

- 3+ years of IT support or help desk experience. With 1-2 years of handling advanced/complex technical issues.

- M365 especially Teams, SharePoint, Exchange.

- Microsoft Dynamics 365 Busine...