IT Support Technician

Why join Givens? Givens Communities (https://www.givenscommunities.org/) continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes Diversity and Belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities.

What you'll get:

• Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost (Free basic coverage for full-time team members!)
• Free short-term disability, life insurance, & access to our employee assistance program
• Paid time off (PTO) w/ immediate access to 5 PTO days before your 90 days!
• Referral bonus program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & professional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products
• Fast-growing nonprofit with tons of advancement opportunities
• Plus so much more!

Givens Aldersgate (https://aldersgateliving.org/) is looking for a full-time IT Support Technician to join our Technology team! The primary purpose of this position is to provide remote and onsite technology help desk support to the business, healthcare, and residential members of all of our communities in a friendly and professional manner.

What you'll do:

• Evaluate, Schedule, and Provide technology support for Givens Communities residents
• Monitor, appropriately document, and triage incoming help desk tickets
• Participate and be available in Technology On Call rotation during scheduled