Technical Support Specialist

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for planning, executing, and overseeing technology-related projects from start to finish, ensuring that they are completed on time, within scope and aligned with business goals. You will work closely with clients, project managers, developers, and other IT professionals to ensure seamless project delivery.

KEY ACCOUNTABILITIES

• Responsible for ensuring that Infrastructure and software standards are maintained for all DP World regional locations under area of support, with the ability to perform site audits as required
• Perform proactive maintenance and management activities within team core platforms
• Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures
• Document technical knowledge in the form of notes and manuals within the company ITKB
• Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the IT Management team
• Evaluate and improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Diagnose and troubleshoot basic and escalated technical issues using remote desktop applications and help desk software
• Provide support on network systems and protocols as well as server hardware and operating systems as required
• Adhere to DP World’s security process while proactively identifying security i