IT Support Specialist

Varney & Associates, CPAs, has an excellent career opportunity for a candidate interested in Information Technology support and security to join our IT Team. As an IT Support Specialist, you will play a critical role supporting users in all IT-related activities and initiatives related to computer systems, hardware, and software. This position ensures a high level of customer support for all staff members within the firm. Additionally, this role identifies and addresses vulnerabilities in clients' networks, applications, and systems, providing tailored compliance, audit, and consulting services. At Varney’s, you will thrive in an environment that encourages skill development and teamwork. Our IT team provides a diverse and rewarding work experience, complemented by competitive salaries and excellent benefits.

Key Responsibilities

• Monitor and manage Help Desk tickets, ensuring timely support, proper categorization, and tracking time spent.
• Diagnose and escalate issues as necessary, using troubleshooting techniques and support scripts.
• Provide empathetic, exceptional customer service and support to end users, both in-person and remotely.
• Collaborate with IT team members to resolve issues efficiently and effectively.
• Identify, research, and resolve a variety of technical issues for office and remote users.
• Create and maintain documentation for knowledge base.
• Support and configure hardware/software for desktop computers, laptops, mobile devices, and peripherals.
• Perform user management in O365/AD/AAD, including onboarding/offboarding and applying licenses and permissions.
• Stay current with hardware trends, Windows OS, office applications, and audio-visual technologies.
• Conduct desk buildouts, moves, and image new client systems.
• Comply with Federal Trade Commission safeguards and other relevant standards.

Skills and Qualifications

* Associate or Bachelor’s degree in Information Systems, IT-related subject, or equ...