IT Help Desk Technician II

IT Help Desk Technician II

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Full-Time

Compensation

$60,000 – $73,130 base salary

At Imagine IT, we believe exceptional service starts with empowered people. As a hybrid, multi-state team, we’re deeply connected by our shared values, commitment to growth, and focus on delivering confidence through technology. From peer recognition and Birthday Bucks to professional development and team events, we’re intentional about creating a workplace where your expertise is valued and your impact is visible.

We're excited to open an opportunity for an IT Help Desk Technician II—a technical support role for someone who enjoys solving challenging technology issues, helping partners succeed, and continuing to expand their IT expertise. This position is ideal for an experienced technician who is ready to take on more advanced troubleshooting, support escalated issues, contribute to projects, and play an important role in delivering an exceptional partner experience.

What You'll Do

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### Resolve Advanced Technical Issues

Provide second-level technical support by diagnosing and resolving complex hardware, software, network, and peripheral issues that require advanced troubleshooting.

### Manage Escalated Support Requests

Work escalated help desk tickets efficiently while ensuring timely resolution and minimizing downtime for partners.

### Maintain & Support IT Systems

Assist with routine system maintenance, software deployments, patches, backups, workstation configurations, and support for servers and network environments.

### Support & Educate End Users

Provide guidance to end users on technical issues, answer questions, and create documentation that helps partners effectively use their technology.

### Contribute to Projects

Assist with IT projects including upgrades, migrations, deployments, and technical implementations while collaborating with teammates across the...