IT Support Specialist

Title

IT Support Specialist

Location

Guam

Schedule

Full Time, Monday-Friday, up to 40 hours per week

Salary

$44,000-$65,000 annually

KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring an IT Support Specialist to support the Naval Facilities Engineering Systems Command Marianas (NAVFAC Marianas) Command Information Office in Guam.

In this role, you will provide hands-on Tier 1 and Tier 2 technical support, troubleshoot hardware and software issues, support mobile devices and telecommunications, maintain IT equipment and asset records, and assist users across NAVFAC Marianas facilities.

Applications will be reviewed as they are received. Apply today!

RESPONSIBILITIES

*Helpdesk & Technical Support** Provide Tier 1 and Tier 2 helpdesk support by email, telephone, Microsoft Teams, and the command ticketing system * Receive, log, categorize, prioritize, and route incoming technical support requests * Perform basic troubleshooting, including password resets, peripheral connections, and software-navigation support * Diagnose and resolve hardware, software, operating-system, application, peripheral, and localized network issues * Install, configure, and upgrade operating systems, software applications, and computer peripherals * Provide hands-on and remote technical assistance to end users as required * Escalate complex issues to the appropriate support teams and track them through resolution

*Mobile Devices, Telecommunications & IT Assets** Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices through Mobile Device Management * Support command telecommunications, including landlines, Voice over IP, line drops, service requests, and phone-number directories * Coordinate IT equipment deployments and serve as a liaison between users and the CIO3 IT Office * Track IT