IT Support Specialist

About the role

Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command’s first-line helpdesk, on-site technician, asset/MDM tracker, and IT liaison. The work keeps enterprise systems, hardware, software, telecom, and mobile devices running for users across the Marianas AOR.

Essential duties

* Run Tier 1/2 helpdesk via email, phone, and Microsoft Teams; log, triage, prioritize, and close tickets in the command’s enterprise ticketing system. * Tier 1: password resets, peripherals, basic software support, routing of unresolved tickets. * Tier 2: diagnose and fix hardware, software, and local network issues; install, configure, and upgrade OS, applications, and peripherals; provide hands-on and remote support. * Support the Telephone Coordinating Officer (TCO): landlines, VoIP, line drops, service requests, number allocation, and directories. * Serve as Information Technology Representative (ITR) / command liaison: gather IT requirements, coordinate deployments, escalate complex issues. * Full Mobile Device Management (MDM): provision, configure, enforce security, troubleshoot, and maintain enterprise mobile devices. * Manage IT asset lifecycle (workstations, peripherals, MFDs, software licenses) from receipt through movement, custody sheets, inventory, and DRMO disposal coordination. * Write and maintain SOPs, user guides, and user notices for outages, updates, and new capabilities. * Provide clerical/admin support to CIO3: files, office automation, status reports, and briefings. * Perform other IT-related duties as assigned.

Required qualifications

* U.S. citizen. * Active Secret clearance, * Current DoD Cyberspace Workforce qualification for Work Role 411 – Technical Support Specialist, Intermediate, with at least one of: + CompTIA Security+ + EC-Council Certified Network Defender (CND) + GIAC GFACT + GIAC GSEC + Higher-level qualifying