IT Support Specialist III

About Everound

Everound is a growing Managed IT Services Provider (MSP) based on Allentown Boulevard in Harrisburg, Pennsylvania. We help organizations operate securely, efficiently, and confidently through reliable IT support, cybersecurity, and strategic technology solutions.

Our Concierge Service approach defines how we serve clients, support each other, and deliver every interaction with care, accountability, and technical excellence.

What You'll Do

As an IT Support Specialist III at Everound, you'll serve as a trusted senior technical resource responsible for solving complex technical challenges, strengthening client environments, and supporting the success of both our clients and the Service Desk.

In this role, you'll lead advanced technical investigations, resolve escalated requests, and work across server, networking, cloud, and security technologies. You'll also contribute to technical projects, mentor fellow technicians, and help improve the quality, consistency, and reliability of the IT services we deliver.

Your responsibilities will include

Advanced Client Support

Provide expert-level technical support for complex client environments while leading advanced investigations and resolving escalated technical issues.

• Deliver expert-level remote and onsite support for complex and escalated technical issues
• Serve as the senior technical resource for Service Desk escalations
• Perform structured troubleshooting and root-cause analysis, including investigation of issues with limited documentation or no established resolution
• Take ownership from investigation through resolution with proactive customer communication and follow-up
• Clearly communicate technical findings, recommendations, and next steps to customers and internal teams
• Exercise sound technical judgment when determining appropriate technical solutions

Server, Infrastructure & Cloud Administration

Maintain secure, stable, and reliable client infrastructure...