IT Support Specialist I

Job Title

IT Support Specialist I

Department

Technology

Reports To

IT Service Desk Manager

Status

Full-Time, Non-Exempt

Compensation

$24.18 per hour (Estimated $50,487.84 annually)

Classification

Non-classified

Summary

The IT Support Specialist I provides frontline technical assistance by diagnosing, repairing, and maintaining a variety of devices, including Chromebooks, iPads, PCs, Macs, and MiFi hotspots. This role is also responsible for setting up and configuring equipment, as well as resolving escalated support requests to ensure minimal disruption to users.

Essential Duties and Responsibilities include the following. Other duties may be assigned

* Device Management and Software Deployment: * + Manually deploy software. + Utilize mass-deployment and imaging tools such as ManageEngine Endpoint Central, Windows Deployment Services, Google Workspace, Apple School Manager, and Jamf. * Technical Support and Troubleshooting: * + Provide direct support and troubleshoot issues related to: + - Chrome browser - Adobe Creative Suite - Microsoft 365 and Google Workspace productivity applications - Filtering via GoGuardian, Sophos, MDMs, and other systems - Windows 11 - Zoom softphones and meetings + Receive and resolve support escalations from other Technology teams. * On-site Support: * + Assist with occasional hands-on technical support for personnel at various sites across the state. * Other duties as assigned.

Supervisory Responsibilities

* No supervisory responsibilities

Education and/or Experience

• Associate’s Degree or higher in a Technology-related field, or equivalent experience.
• 1-3 years experience with desktop support in a helpdesk environment (IncidentIQ experience preferred).
• Experience providing support for remote users / inquiries.

Qualifications

• Familiarity with State Testing in Oklahoma.
• Demonstrate excellent interpersonal skills, w...