IT Support Specialist- Green Brick Partners

Overview

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The IT Support Specialist must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners.

To provide the IT support and resources needed to enable our customers to succeed. Responsibilities --------------------

• Take ownership of customer issues reported and see problems through to resolution.
• Demonstrate excellent people skills: friendly, empathetic, outgoing, respectful, and patient.
• Demonstrate excellent written and oral communication skills.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT-related equipment.
• Assist in planning and undertaking scheduled maintenance upgrades.
• Set up accounts for customers.
• Talk to clients and computer users to determine the nature of any problems they encounter.
• Investigate, diagnose, and resolve computer software and hardware problems.
• Repair equipment and replace parts.
• Maintain an accurate asset inventory of IT equipment.
• Manage stocks of equipment, consumables, and other supplies.
• Exercise superior discretion and independent judgement in matters related to setup, implementation, configuration, administration, and overall health of the IT infrastructure.
• Ability to meet the physical demands for this position, including lifting up to 50 lbs. as needed.
• After familiarization with Service Desk practices, the Support Specialist will be placed on the on-call rotation for weekend duty, once every 5-6 weeks.
• Any additional IT-related tasks