Full Time MSP Help Desk Technician

At CTG Tech, LLC, we provide exceptional IT support and managed services to businesses across various industries. We’re passionate about delivering innovative solutions and ensuring our clients’ IT infrastructure runs smoothly. Join our team of skilled professionals and contribute to providing top-tier service!

Position Overview

We are looking for a dynamic and customer-focused MSP Help Desk Technician to join our growing IT support team. The ideal candidate will have experience troubleshooting, diagnosing, and resolving technical issues while providing excellent customer service to our clients. This is a great opportunity for someone looking to grow their career in IT support with a strong MSP environment.

Responsibilities

• Provide advanced technical support for clients, troubleshooting and resolving escalated issues related to hardware, software, networking, and cloud technologies.
• Perform system and network administration tasks such as server management, backups, and monitoring.
• Assist with infrastructure management, including virtual environments, firewalls, and routers.
• Document solutions, resolutions, and best practices in our ticketing system.
• Participate in the implementation of new technologies and assist with client onboarding.
• Collaborate with other team members to deliver seamless IT services and resolve complex issues.
• Maintain strong client relationships through effective communication and a customer-focused attitude.

Qualifications

• Proven experience in an IT support role, ideally within an MSP environment.
• 3-5 years experience in an IT support role.
• Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, VPN, and VLANs.
• Proficiency with Windows Operating Systems, Windows Server, Active Directory, Exchange, Microsoft 365, and cloud technologies.
• Familiarity with virtualization platforms (VMware, Hyper-V).
• Experience with backup and disaster recovery solutions.
• Excellent problem