Technical Support Engineer 2 (Remote/Shift TBD)

DataBank Holdings Ltd.

is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Support Engineer 2 is a member of the Support Operations team in the Managed Services department and reports to the Tier 2 Support Manager. This individual provides system management and monitoring to meet and exceed the SLA requirements of DataBank while maintaining industry best practices and procedures for operation in a multi data center environment. The Technical Support Engineer 2 addresses Windows, Linux, Cloud, Application, and Network issues and brings them to resolution, and assists in the documentation and training of the Support team.

The ideal candidate is a quick learner who can solve complex problems related to various technologies, communicate effectively, and thrive in a fast-paced, growing environment. This individual takes direction from senior management while proactively seeking opportunities to improve processes and implement efficiencies.

RESPONSIBILITIES

* Troubleshoot and resolve problems related to