IT Support Specialist

Department

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This position is within FSU’s Department of Information Technology Services- (ITS-Campus)

Responsibilities

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Works with the IT Support Services Manager to deliver information technology services supporting the FSU Multidisciplinary Center (MDC) and the Florida Institute for Child Welfare (FICW). Provides desktop and audio-visual (A/V) support in conjunction with the onsite IT Support Services Manager, the CSW IT Manager, and ITS leadership.

Dual Reporting: College of Social Work and ITS-ITAPP (Information Technology Administration Partnership Program). Partnership to deliver information technology services to support the FSU Multidisciplinary Center (MDC) and the Florida Institute for Child Welfare (FICW). Provides desktop support and Audio Visual (A/V) support under the direction and leadership of the ITAPP (IT) IT support Services Manager.

Serves as the first point of contact relating to distribution and support of information technology resources, providing problem-solving and debugging the distribution and support of information technology resources, providing problem-solving and debugging, along with delivering user support to faculty, staff, and students. Provides Support for specialized software and IT services used by the college's research areas.

Responsible for troubleshooting and mitigating complex problems related to computer hardware and computer applications. Performs initial setup of computer hardware and software. Assists with the analysis and development of procedures involving computing and network issues. Assists with the administration of network servers, including the NVR's, user accounts, backups, and other computer network issues. Assists with the administration of the IP Camera network server, including user accounts, backups, and other computer network issues. Analyzes problems, develops solutions, and implements computer software and hardware. Assist with researc...