IT Support Specialist

Job Description: Position will work a hybrid work schedule (combination of onsite and remote work each week).

Position summary

The IT Support Specialist provides day-to-day technology support for employees throughout the

organization. The position serves as a primary point of contact for employee technology needs

through email, remote support, phone, and occasional onsite assistance. Responsibilities include

onboarding and offboarding, account administration, Microsoft 365 support, HRIS and employee

portal support, computer deployment, inventory management, shipping equipment to remote

employees, and general technical assistance. Success is measured by responsiveness, accuracy,

customer service, and a willingness to continually learn.

Tasks

• Provide technical support through email, remote support, phone, and in-person assistance.
• Troubleshoot Windows computers, Microsoft 365, printers, peripherals, and business applications.
• Create, modify, and disable employee accounts for Microsoft 365, HRIS, employee portal, and

other systems.

• Reset passwords and resolve account access issues.
• Configure, deploy, inventory, package, and ship technology equipment.
• Support onboarding/offboarding by provisioning accounts and preparing equipment.
• Maintain accurate documentation of support requests, equipment assignments, and procedures.
• Assist with office technology, IT projects, and other duties as assigned.

Skills

• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning - Understanding the implications of new information for...