Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL)

Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL)

Our Mission

Our mission is to keep the workforce safe on the job by providing comfortable, high-quality protective footwear—helping reduce accidents and save money.

About Shoes For Crews, LLC (SFC)

Shoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. For over 30 years, we’ve built our reputation on innovation, proprietary manufacturing, and targeted niche market excellence.

Position Summary

We are seeking a hands-on Help Desk / IT Support Specialist who combines strong technical skills with excellent communication and a service-first mindset.

This role is ideal for someone who

• Can build, configure, and deploy computer workstations
• Provides both in-person and remote end-user support with professionalism and patience
• Keeps records using an inventory management system
• Has working knowledge of networking fundamentals and how enterprise networks operate
• Is comfortable with Microsoft 365 administration, including SharePoint and Teams
• Understands Intune for remote device management and application deployment
• Has foundational knowledge of cybersecurity principles and best practices
• Is well-versed in Microsoft Active Directory, Entra ID, and domain administration
• Thrives in a fast-moving environment and picks up new technologies quickly
• Understands credit card hardware and software including configuring devices for tap to pay

You will act as a key technology partner to the business, ensuring that every employee has the tools, access, and support they need to do their best work.

Key Responsibilities

Hardware & Workstation Deployment

* Build, configure, and deploy desktop and laptop workstations for new hire...