IT Support Specialist

Job description

We are currently seeking an IT Support Specialist to support staff and students in an educational environment. Successful candidates have a well-rounded background in IT and the ability to provide technical support to personnel.

Benefits

We offer a comprehensive benefits package designed to support you personally and professionally, including:

• Health, dental, and vision insurance
• Health Savings Account (HSA) with company matching up to $187 monthly
• 401(k) retirement plan with annual company match (based on company performance)
• Company-paid long-term disability (LTD) coverage
• Company-paid life insurance

What We Offer

• Supportive and growth-focused work environment
• Opportunity to make a meaningful impact on students’ careers
• Ongoing professional development and training opportunities

Job Summary

The IT Support Specialist (ITSS) provides endpoint management and general IT support. The ITSS is responsible for client-side desktop, laptop, telephone, printer support as well as support for employees. Provides limited support for students to support participation in their academic environment. Provides network and server support on a limited basis. Reports day-to-day to Corporate IT and coordinates with management both for continuity of support activities.

Essential Duties

• Provide IT support through the Help Desk for users, including endpoint support, user management and password management.
• Maintain and troubleshoot endpoint assets such as desktops, laptops, company owned mobile phones, desk phones. Acquire new assets as required and decommission assets no longer serviceable or usable in the company.
• Setup and relocate IT equipment, such as computers, printers, and copiers according to changing campus conditions and employee hiring.
• Provide local networking support to include wireless troubleshooting, network infrastructure and configuration changes, cable runs and repair and testing.
• Provid...