IT Support Specialist (Austin, Full-Time)

About the Role Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.

We're hiring an IT Support Specialist to keep technology working for everyone in the program: students, families, and staff. You'll be the first line of support when something breaks, the owner of accounts and access, and the person who documents how things work so problems stay solved. This is a remote role with real ownership from first report to final fix.

What You'll Do* Frontline Support: Own the support queue for students, families, and staff: respond quickly, troubleshoot the problem, and see every ticket through to resolution. * Account Administration: Provision, update, and deactivate accounts across our learning platforms and internal tools so access stays accurate as people join and leave. * Onboarding: Set up new students and staff with the accounts and tools they need, and confirm everything works before day one. * Documentation: Write clear how-to guides and internal runbooks so common issues get solved once, and keep them current as tools change. * AI-Assisted Support: Use AI tools daily to research unfamiliar problems, draft documentation, and resolve tickets faster. * Escalation: Investigate complex issues, document what you find, and hand them to vendors or teammates with the context they need to act quickly. * Root Cause Analysis: Spot recurring problems, figure out why they happen, and fix the source so the same tickets stop coming back.

Requirements

What We're Looking For* Ownership: Strong ownership and ability to work independently. * Experience: Experience in IT, te