IT Support Engineer

Structured Technologies is looking for an experienced, customer-focused IT Support Engineer to join our growing Managed Services team.

We are looking for someone who takes ownership of problems and works to make our clients successful.

This is not a traditional help desk position. Our engineers provide both remote and onsite support. You must be comfortable walking into a client's environment, understanding the technology in front of you, troubleshooting the problem, and performing the work necessary to resolve it.

If you enjoy solving problems, working directly with customers, and getting your hands on technology, this may be the right opportunity for you.

Responsibilities

• Provide remote and onsite technical support for multiple business clients.
• Troubleshoot and resolve Windows workstation, server, network, and application issues.
• Diagnose hardware and software problems and perform repairs or replacements when necessary.
• Install, configure, and maintain computers, servers, printers, network equipment, wireless access points, and other IT equipment.
• Troubleshoot TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic network connectivity issues.
• Troubleshoot switches, firewalls, wireless networks, and other network infrastructure.
• Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Administer and troubleshoot Active Directory and Microsoft Entra ID.
• Perform user onboarding and offboarding.
• Troubleshoot MFA and authentication issues.
• Use RMM and PSA/ticketing systems to monitor, troubleshoot, document, and manage client issues.
• Properly document troubleshooting steps, solutions, and work performed.
• Prioritize tickets based on urgency, client impact, and service-level requirements.
• Communicate effectively with clients throughout the troubleshooting and resolution process.
• Escalate issues appropriately while maintaining ownership of the client's problem.
• Travel to client locations to perform onsi