IT Support Engineer

The Support Practice Group of Kraft Kennedy is seeking applicants for an on-site full-time position in San Francisco, California, with the following schedule.

Monday through Friday, 8:30am to 5:30pm Pacific

Overview

The Support Practice Group (“SPG”) is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Roles and Responsibilities

• Provide on- site support full time to one client located in San Francisco, CA
• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more at other times.
• Provide periodic support to our clients located in San Francisco, CA and the surrounding area.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Participate in an on-call rotation.

The base pay for this position has a salary range of $95,000 to $110,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or...