IT Support and Systems Administrator I

Position Summary

The Junior IT Analyst provides hands-on technical support and assistance across the organization's infrastructure environment. Working under the direction of the IT Infrastructure Manager and with close mentorship from the Senior IT Analyst, this role performs a broad range of tasks spanning systems administration, network support, Microsoft 365 user administration, telephony, and cybersecurity monitoring. This position is designed for a motivated early-career professional eager to grow technical skills across all infrastructure disciplines.

Key Responsibilities

▪ Provide Tier 1 and Tier 2 technical support for end-users across hardware, software, network connectivity, and Microsoft 365 applications.

▪ Assist with administration of Windows Server environments: user account management, group policy application, and file share permissions.

▪ Perform routine Microsoft 365 administration tasks: create/modify/disable user accounts, mailboxes, Teams, SharePoint sites, and NinjaOne device enrollment.

▪ Monitor network infrastructure alerts, uptime dashboards, and security event logs; escalate anomalies to the IT Manager.

▪ Assist with patching cycles: apply OS updates, firmware updates, and software patches to endpoints and servers per approved schedules.

▪ Assist with VoIP/phone system administration: add/modify extensions, voicemail, and call routing under IT Manager guidance.

▪ Maintain hardware inventory, asset tracking records, and software license documentation.

▪ Perform workstation imaging, deployment, and decommissioning tasks.

▪ Assist with cybersecurity tasks including running vulnerability scans, reviewing reports, and following up on remediation items.

▪ Troubleshoot Laser Printers and Label Printers.

▪ Quote equipment orders for Branch Managers as needed, and coordinate setup or do on-site installation.

▪ Document technical procedures and update knowledge base articles.

▪ Participate in on-call rotation as experience and s...