IT Support Analyst

About Binance.US

Binance.US is a licensed and regulated U.S. cryptocurrency exchange where users can buy, trade, hold, and earn digital assets. Recognized as a top U.S. crypto platform by Forbes (Best Crypto Exchanges of 2026) and Business Insider (Best Crypto Exchanges of 2025), Binance.US leads the industry with its low fees, advanced trading engine, strong security and reliability, and robust compliance framework. Learn more at www.binance.us. All roles supporting Binance.US are employed via BAM Management US Holdings Inc. or BAM Management Canada Holdings Inc.

About This Role

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The IT Support Analyst is part of the IT team and reports to our IT Support Manager. As IT Support Analyst, you will provide timely, high-quality technical support to employees across Binance.US, with a focus on macOS environments, identity and access support, SaaS administration, mobile device management, asset management, and shift-based coverage for business-critical operations.

This role is intended for 2nd or 3rd shift coverage and is being added as the team grows to support expanding business needs. The ideal candidate is a strong communicator, a proactive troubleshooter, and comfortable using AI-enabled tools to improve support workflows, automate repetitive tasks, and strengthen documentation.

Core Responsibilities

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• Provide responsive 3rd shift (3pm to 11pm PST IT support for employees, troubleshooting hardware, software, network, access, and application issues in a remote and/or distributed work environment.
• Support and troubleshoot macOS devices and related Apple ecosystem tools, including device setup, configuration, updates, account access, and user productivity issues.
• Administer and support core business systems including Google Workspace and Okta, including account access, authentication issues, MFA troubleshooting, and user lifecycle support.
• Support MDM and asset management processe...