IT Help Desk

The Metro Group, Inc. is a water treatment and mechanical sales, service, electrical and installation contractor. An industry leader for over 95 years, we specialize in the multi-family residential, institutional and commercial market sectors. Metro provides services, repairs, installations, retro-fits, conversions, and equipment sales for thousands of large-scale HVAC, boiler, and water-based process systems throughout the Eastern seaboard as well as services, repairs, and installation of electrical systems throughout the New York City metropolitan area.

Headquartered in Long Island City, NY, Metro operates the largest fleet of service vehicles for its market sector in its target urban market places, including over one hundred service vehicles aimed at the metro-New York City market place.

We are seeking candidates to provide Help Desk-level maintenance and network support to IT users company wide. The position will install and troubleshoot computer hardware/software, systems, and data related to email, printers, phone system, etc. Additionally, this position will support network connectivity for CPUs, laptops, VPNs, remote desktop and mobile devices (both on site and remotely). This position will require a dynamic professional that’s able to adapt and manage a wide range of technical responsibilities.

PRIMARY RESPONSIBILITIES

Your responsibilities will include, but may not be limited to

• Administration and internal support of the company PCs, servers, internet, A/V equipment, network wiring/cabling, phones and related equipment;
• Assisting employee users with all IT-related issues and providing desktop support across a distributed workforce with multiple offices (remote support for those outside of NYC);
• Setting up and closing all hardware and software IT requests for new/departing employees, including sourcing and rolling out desktop or laptop, cell phone and desk phone, and personal scanners/other peripherals;
• Ensure servers and systems a...