IT Help Desk Analyst – Associate

Summary

Job Description

*Baptist Health is looking for an IT Help Desk Analyst – Associate to join our team! This is a remote work position that requires residency in KY or IN*

Under general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.

*Qualifications:*

• Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.
• Prior healthcare support or healthcare customer support position preferred.
• Prior customer service experience preferred.
• Experience working in a healthcare setting preferred.
• Experience working in a customer service role preferred.

### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*

### Baptist Health is an *Equal Employment Opportunity* employer.