Help Desk Technician

Description: About Associations International

Headquartered in Lexington, Kentucky, Associations International (AI) is an award-winning, client-focused association management company (AMC) serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients' missions to life.

About the Role

Associations International is seeking an on-site IT Support Specialist/ Help Desk Technician to join our Technical Services team. This position provides on-site, frontline technical support to end users and plays a key role in maintaining a productive, technology-enabled work environment. The IT Support Specialist responds to technical issues, supports employee onboarding and offboarding, manages hardware and software inventories, and assists with the day-to-day administration of technology systems.

The ideal candidate is a customer-focused problem solver who enjoys troubleshooting technology issues, supporting users with varying levels of technical expertise, and continuously learning new technologies. This role works closely with the Senior System Administrator and other members of the Technology Services team to ensure timely and effective support across the organization.

Requirements: * Provide technical assistance and support for computer systems, software, hardware, and related technologies. * Respond to support requests via phone, email, remote support tools, and in-person interactions. * Diagnose, research, troubleshoot, and resolve technical issues in a timely manner. * Follow up to ensure issues are resolved and user expectations are met. * Escalate or reassign issues to appropriate team members when necessary. * Monitor and manage Service Desk tickets, including logging, assigning, and tracking requests. * Participate in employee onboarding, offboarding, and ongoing account administration. * Provision user hardware, software, and system access. * Install, conf