Specialist Help Desk Support

DESCRIPTION

A big reason Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

As a Help Desk Support Specialist at Boyd Company, you will be part of a team that provides Tier 1 support for the Information Services department. Our goal is to safely and securely serve Boyd Company users by providing technical support while maintaining excellent customer service. This may be accomplished by resolving complex technical issues, ensuring that tickets are escalated to the proper Tier 2 support groups, or by simply answering a question or giving advice. You will gain experience working with issues related to hardware, software, server administration, telecommunications systems, data, cybersecurity, and more. If you are looking to start or further your career in IT, then this is the job for you!

REQUIREMENTS

* Possess effective communication skills, including: + Maintaining a tolerant and patient disposition while working with users. Be empathetic to their situation and understand that our job is to help. + Proficient typing skills and the ability to use proper grammar. You will be creating and updating tickets for every issue you work on. It is important to document the ticket clearly so that users and co-workers have a complete understanding of the issue. + Effectively communicating technical issues to a non-technical audience both electronically and orally. * Experience with Microsoft Office software (e.g., Outlook, Excel, Word, PowerPoint, etc.) and Microsoft Windows operating systems (Windows 10/11). * Possess the ability to multitask and work in a fast-paced environment. * Capable of quickly learning