Help Desk Technician

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Help Desk Technician

Location: Nashua, NH

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are seeking a knowledgeable and enthusiastic Help Desk Technician to join our IT team. In this onsite role based in Nashua, NH the ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to queries, troubleshooting, isolating problems, and determining and implementing solutions.

RESPONSIBILITIES

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or via remote tools.
• Install, modify, and repair computer hardware and software.
• Provide technical instruction to company employees as needed.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Maintain and ensure conf...